Frequent Asked Questions on Sports Betting and Online Gambling

Where is galaxysports.com located?

galaxysports.com is owned and operated by Investments Manager S.A., located in San Jose, Costa Rica.

How do I open a sports betting account with galaxysports.com?

You may open your galaxysports.com sports betting account either online, or over the phone by calling toll free 1-800-973-6593 and our courteous customer service staff will be happy to assist you. You may choose your own password, but your pin will be given to you. It just takes minutes.

How old do I have to be to use your online gambling services ?

You must be at least 18 (eighteen) years of age to use our services.

Is there a minimum amount required to open an account?

Online there is no minimum. Over the phone there is a $25 minimum for your sports betting account. (or currency equivalent)

I have forgotten my username and password, how can I recover them?

Simply email us at csd@4galaxysports.com or call toll free 1-800-973-6593.

How do I deposit money in my galaxysports.com account?

galaxysports.com offers a wide variety of methods to deposit funds into your online gambling account. For a complete listing and description of deposit methods, please see our Depositing Funds section.

How do I withdraw money from my online gambling account?

galaxysports.com offers a wide variety of methods to collect your gambling winnings. For a complete listing and description of withdrawal methods, please see our Withdrawing Funds section.

What are the currencies that galaxysports.com accepts?

Bet with galaxysports.com in one of 7 currencies. US Dollar, Canadian Dollar, EURO, GBP, Danish Krone, Swedish Krona, or Norwegian Krone.

Is my personal information secure?

galaxysports.com strives to ensure the integrity and security of its client's personal information by using the most advanced security technology available. We have enlisted the services of Prolexic Technologies to provide us with their patented Intrusion Prevention Network (IPN), a secure internet infrastructure designed to protect us against any network attacks. Our clients can be confident that any transaction you make online, as well as your personal data, will remain completely confidential.

Account Security: galaxysports.com keeps records available upon request for every transaction and wager made for a period of not less than 90 days. Any and all information requests may be sent to csd@4galaxysports.com.

Customer Information: galaxysports.com collects no personal information that does not pertain to the purpose of providing customer service. We strive to safeguard all personal information in an accurate and complete format and will not ever use it for any other purpose without your prior consent. There will never be any sale or trading of personal information provided to us by the customer, including addresses, email, and phone numbers.

Are there any restrictions to gamble online with galaxysports.com?

galaxysports.com is fully licensed by the Government of Costa Rica to accept wagers over the internet and phone. To determine the legality of online gambling in your jurisdiction, you should consult your local governmental authorities or a qualified attorney.

Do I have to pay taxes on my winnings?

galaxysports.com does not, and will not, provide any details regarding your galaxysports.com account to any third party. It is completely your decision to declare winnings or losses to the proper authorities in your tax jurisdiction.

I am having difficulties with my sports betting account. What should I do?

Contact us via email at csd@4galaxysports.com or call toll free 1-800-973-6593 and our customer service staff will be happy to assist you.

FAQ - Betting

What are the different types of bets galaxysports.com offers?

galaxysports.com offers the widest variety of wager types and propositions including:

• Sides, totals, parlays, teasers, if-bets, reverses, futures, money lines, buying points and more.
• NFL Wagering: 1st & 2nd Halfs, Quarter lines, team totals, Lay Six pleasers, special teasers, propositions
• NBA: 1st & 2nd Halfs, Quarter lines, team totals, special teasers, propositions
• NHL: Canadian line, puck line, money lines, period lines, grand salami, and more.
• MLB: 1st & 2nd Halfs, run lines, 2 run lines, alternative run lines, propositions total hits, runs & errors, team strike out match-ups, team to hit more home runs, team to score first, will there be a score in the 1st inning?, individual team totals
• NCAA: 1st & 2nd Halfs, quarter lines, team totals, propositions
• Golf: pick the winner, match-ups, stroke lines, tournament propositions
• Boxing: money lines, over or under, pick the round, decision propositions
• Tennis: individual odds to win, match-up odds
• Nascar: pick the winner, match-ups, top three, future bets, propositions
• Horses: win/place/show, daily doubles, exactas, house Q's, propositions

Which sports can I bet on?

galaxysports.com offers sports betting and online wagering on all major sporting events, including Pro Football, basketball, baseball, hockey, soccer, tennis, NASCAR, golf, horse racing, boxing, rugby, Formula 1 racing, and much more. We also offer wagering on Politics, Academy Awards, Grammys, Reality TV, and more. For a complete listing of what sports are currently available for wagering, see our live betting lines.

How do I place a bet?

You may place a wager either online or over the phone using your galaxysports.com username and password.

What is the minimum and maximum wagers allowed?

The minimum wager is $5 online, and $50 over the phone. The maximum wager is up to $5,000 online, and $20,000 over the phone. (or currency equivalent) Higher limits may be granted upon request.

If I make a betting error, can it be reversed or refunded?

No. Once a wager is made and accepted it is final.

How do I find out if I have won the bet I placed?

All sport wagers are graded immediately after completion of the match. You may check you History online to see the results or check your account balance.

How do I collect my winnings?

Payouts are processed Mon-Fri, 9-5pm EST. Simply call 1-800-973-6593 to request you payout over the phone, or email csd@4galaxysports.com. For a complete listing of the ways you can receive your winnings, see our Withdrawing Funds section.

galaxysports.com will always first credit back your original purchase to the account from which you had made the initial deposit, be it Neteller, credit card, MoneyBookers, or Instant Check (Citadel). Any additional amounts can be paid as you choose from the options listed in the Withdrawing Funds section. Please see our Payouts Request Policies for more information.

Note: Due to changes in Visa and Mastercard policies, galaxysports.com may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.

If I place a parlay and a selection is a push, what is the outcome?

A push in any parlay reverts the parlay down to the next lower level. i.e. a 2 team parlay reverts to a 2 team parlay, a 2 team parlay reverts to a straight bet.

Does galaxysports.com offer a 10-cent baseball line?

galaxysports.com offers a 10-cent progressive baseball line.

• 105 to 139 10 cents
• 145 to 169 15 cents
• 175 to 189 20 cents
• 200 to 225 30 cents
• 240 to 285 40 cents
• and the line gets progressively wider as the line gets higher.

FAQ - Depositing Funds

How do I deposit funds in my galaxysports.com sports betting account?

galaxysports.com offers a wide variety of methods to deposit funds into your betting account. For a complete listing and description of deposit methods, please see our Depositing Funds section.

How do I make a deposit with my credit card?

You can deposit over the phone or online with your credit card. Online, simply login and click on Cashier. Then select your credit card option and complete the form. Over the phone, simply call toll free 1-800-973-6593 and a customer service representative will be happy to handle your credit card deposit.

How do I make a deposit with NETeller?

Simply login and click on Cashier. Then select the NETeller option and complete the form. New users will need to sign up with NETeller before depositing.

How do I make a deposit with Moneybookers?

Simply login and click on Cashier. Then select the MoneyBookers option and complete the form.New users will need to sign up with MoneyBookers before depositing.

How do I make a deposit with Western Union or Money Gram?

Call 1-800-973-6593 for complete instructions on how to deposit. Or email us at csd@4galaxysports.com

How do I make a deposit via Bank Wire?

Call 1-800-973-6593 for complete bank wire instructions.

How do I make a deposit with Instant Check?

You can deposit over the phone or online with your Instant Check and the funds will be transferred from your bank account directly to your galaxysports.com betting account. To deposit online, simply login and click on Cashier. Then select the Instant Check Deposits Online option and complete the form. Over the phone, simply call toll free 1-800-973-6593 and a customer service representative will be happy to handle your deposit.

Is there a minimum/maximum deposit amount?

The minimum deposit amount is $5 (or currency equivalent). There is no maximum.

Does galaxysports.com reimburse my deposit and withdrawal transaction fees?

galaxysports.com will reimburse all transaction fees for deposits of $300 or more. (or currency equivalent). For complete details on withdrawal transaction fees click here.

Do I need to submit a new Credit Card Authorization Form every time I use my credit card?

No. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.

FAQ Withdrawing Funds

How do I withdraw funds from my galaxysports.com account?

You may request a withdrawal from your account online or over the phone. Online, simply login and click on Cashier. Then click on Withdraw and complete the form. Over the phone, call toll free 1-800-973-6593 and a customer service representative will be happy to handle your request.

Does galaxysports.com reimburse my deposit and withdrawal transaction fees?

galaxysports.com will reimburse all transaction fees for deposits of $300 or more. (or currency equivalent). For complete details on withdrawal transaction fees click here.

Are withdrawals always put back by the original deposit method?

galaxysports.com will always first credit back your original purchase to the account from which you had made the initial deposit, be it Neteller, MoneyBookers, or Instant Check. Any additional amounts can be paid as you choose from the options listed in the Withdrawing Funds section. Please see our Payouts Request Policies for more information.

Note: Due to changes in Visa and Mastercard policies, galaxysports.com may be unable to return funds back to your credit card. However, before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.

Do I need to supply a copy of the front and back of my credit card and photo ID before I can make a withdrawal?

Yes. Before any payout is processed, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used.

FAQ My Account

I am receiving a password error. What should I do?

Contact our customer service department at 1-800-973-6593 or email csd@4galaxysports.com.

What happens if I forget my username or password?

Contact our customer service department at 1-800-973-6593 or email csd@4galaxysports.com for assistance in recovering either.

May I change my account information?

You may change your account information at any time, excluding the account holders name.